LottoGo Terms and Conditions

Access to LottoGo is restricted to users who meet specific eligibility criteria set out in the Terms and Conditions. You must satisfy all of the following requirements before registering an account or placing a bet.

• Minimum age: You must be at least 18 years old to register and use the platform;
• Residency: The services are available to players in jurisdictions where LottoGo holds a valid licence, including the United Kingdom;
• One account per person: Only one account is allowed per individual, household, IP address, or shared device;
• Legal capacity: You must be legally capable of entering into a binding agreement under the laws of your country of residence;
• Own identity: Registration must be completed in your own name using accurate personal details.

Your account at LottoGo is personal to you and subject to a set of contractual rules from the moment of registration. These rules protect both the integrity of the platform and your own account security.

• One account only: You are permitted to hold a single registered account; duplicate accounts may result in suspension;
• Accurate information: All details provided at registration, including your name, date of birth, and address, must be truthful and kept up to date;
• Account ownership: Your account may not be transferred to, shared with, or used by any other person;
• Credential security: You are responsible for keeping your login credentials confidential and for all activity carried out under your account;
• Age verification: LottoGo may request documentation to confirm you meet the minimum age requirement before allowing access to services;
• Notification of changes: You must inform LottoGo promptly if any of your registered details change.

LottoGo provides its services for lawful personal entertainment only. The Terms set out specific conduct obligations that all users must observe when accessing any part of the platform.

• No fraud or deception: Any attempt to deceive LottoGo or other users through false information, impersonation, or misrepresentation is prohibited;
• No automated tools: The use of bots, scripts, or any software designed to interact with the platform in place of a human user is not allowed;
• No exploitation of errors: Deliberately taking advantage of software bugs, pricing errors, or technical faults to secure a financial benefit is a breach of these terms;
• No collusion: Coordinating with other users to gain an unfair advantage over the platform or third parties is strictly prohibited;
• Lawful use only: The platform must not be used for any purpose that contravenes applicable law, including money laundering or financing of prohibited activity;
• No interference: You must not attempt to disrupt, damage, or gain unauthorised access to any part of the platform or its underlying systems.

All financial transactions on LottoGo are governed by the contractual conditions set out in the Terms and Conditions. Deposits may only be made from payment methods that are registered in your own name. LottoGo does not accept third-party funding under any circumstances. Withdrawal requests are subject to identity and payment verification before funds are released. LottoGo reserves the right to withhold a withdrawal if verification has not been completed or if a transaction is flagged for compliance review. Any fees that apply to a transaction will be disclosed at the point of processing. Reversal of a pending withdrawal is permitted under specific conditions stated in the Terms, after which the funds are returned to your account balance.

Bonuses and promotions available on LottoGo are subject to specific eligibility conditions and general contractual obligations. Only one bonus may be claimed per eligible player, household, or shared device unless the promotion terms explicitly state otherwise. LottoGo reserves the right to cancel or forfeit a bonus if there is evidence of abuse, misuse, or a breach of the applicable conditions. Bonuses cannot be transferred between accounts. LottoGo may amend or withdraw any promotion at any time in accordance with its legal rights. Full details of wagering requirements, validity periods, and eligible games are set out in the individual promotion terms.

Under LottoGo’s Terms and Conditions, you are contractually obliged to cooperate with all identity verification and financial compliance checks that the platform is required to carry out. This obligation applies at registration, prior to any withdrawal, and at any other point LottoGo determines a check is necessary. You must provide accurate and complete information when requested. Failure to cooperate with these checks may result in restrictions being placed on your account, including the suspension of withdrawals. These obligations exist to satisfy requirements under UK anti-money laundering legislation and the conditions of LottoGo’s operating licence.

LottoGo may suspend, restrict, or close your account where documented grounds exist. The following circumstances may lead to account action.

• Breach of Terms: Any confirmed violation of the Terms and Conditions may result in immediate suspension;
• Fraudulent activity: Evidence of fraud, deception, or misrepresentation will trigger an account review and potential closure;
• Multiple accounts: Operating more than one registered account is grounds for closure of all associated accounts;
• Failed verification: Inability or refusal to complete required identity checks may result in account restrictions or closure;
• Prohibited use: Use of the platform for any purpose that breaches applicable law or the acceptable use conditions;
• Chargeback requests: Initiating an unauthorised chargeback on a deposit may result in account suspension pending investigation;
• Self-exclusion breach: Attempting to register or access the platform during an active self-exclusion period.

LottoGo reserves the right to update or amend its Terms and Conditions at any time. The current version of the Terms is always available on this page, and the effective date of the latest revision is displayed at the top of the document. Where changes are material, LottoGo will notify registered users by email or through an in-platform notification before the updated Terms take effect. Continued use of the platform after changes become effective constitutes your acceptance of the revised Terms, as stated in the official Terms and Conditions document.

LottoGo’s Terms and Conditions set out a structured process for raising complaints and resolving disputes. All users in the United Kingdom have the right to access this process. The steps below reflect the procedure documented in the official Terms.

1. Internal complaint: Submit your complaint directly to LottoGo’s customer support team by email or live chat, providing full details of the issue.
2. Formal escalation: If your complaint is not resolved to your satisfaction at the first stage, request that it be escalated to the relevant internal department for further review.
3. Alternative Dispute Resolution: If LottoGo is unable to resolve your complaint within eight weeks of receipt, you have the right to refer the matter to an approved Alternative Dispute Resolution provider.
4. Regulatory escalation: Players in the United Kingdom may also refer unresolved complaints to the UK Gambling Commission if they believe their legal rights have not been upheld.