LottoGo Privacy Policy

LottoGo may collect different categories of personal information depending on how you interact with the platform. The specific data gathered is determined by the actions you take, the services you access, and the legal obligations that apply to licensed online casino operators in the United Kingdom.

• Account Details: Your name, username, date of birth, and password created during registration;
• Contact Information: Your email address, telephone number, and postal address;
• Transaction Data: Records of deposits, withdrawals, and payment method details used on the platform;
• Verification Information: Identity documents such as a passport or driving licence submitted to satisfy Know Your Customer requirements under UK Gambling Commission rules;
• Technical Data: Your IP address, device type, browser type, and operating system;
• Usage Data: Pages visited, games played, session duration, and interaction patterns on the site;
• Cookie Data: Information stored by cookies and similar technologies when you browse the platform.

Personal information collected by LottoGo is processed for specific, documented purposes. Each use of your data is tied to a lawful basis under UK data protection law, including contract performance, legal obligation, legitimate interests, or your consent.

• Account Management: Creating, maintaining, and administering your player account;
• Payment Processing: Authorising deposits, processing withdrawals, and verifying payment method ownership;
• Customer Support: Responding to queries, resolving disputes, and managing complaint records;
• Security and Fraud Prevention: Detecting and preventing unauthorised access, fraudulent transactions, and account abuse;
• Regulatory Compliance: Fulfilling obligations imposed by the UK Gambling Commission, including age verification, self-exclusion management, and responsible gambling monitoring;
• Communications: Sending account notifications, security alerts, and, where you have consented, promotional messages;
• Analytics and Service Improvement: Analysing usage patterns to optimise platform performance and user experience.

LottoGo obtains personal information through several channels tied to your interactions with the platform. The method of collection depends on the services you use and the actions you take during your time on the site.

• Registration: Information you provide directly when opening an account, including name, email address, and date of birth;
• Account Activity: Data generated as you navigate and use the platform, such as games played and session behaviour;
• Transactions: Details recorded when you make a deposit or request a withdrawal, including payment method information;
• Customer Support: Information you share when contacting the support team via live chat, email, or telephone;
• Cookies and Tracking Technologies: Technical and behavioural data collected automatically as you browse the site;
• Identity Verification: Documents and data submitted in response to Know Your Customer or age verification requests.

LottoGo may share personal information with specific categories of recipients where there is a legitimate, documented reason to do so. Data is not sold to third parties. Sharing is limited to what is necessary for the stated purpose.

• Payment Providers: Financial institutions and payment processors required to complete deposit and withdrawal transactions;
• Identity Verification Services: Third-party providers used to carry out Know Your Customer checks and age verification as required by UK Gambling Commission licence conditions;
• Technology and Platform Providers: Suppliers who support the operation of the website, including hosting, analytics, and software infrastructure;
• Regulators and Licensing Authorities: The UK Gambling Commission and other relevant bodies where disclosure is required by law or licence obligation;
• Law Enforcement and Government Authorities: Agencies to which information must be disclosed in response to a lawful request, court order, or legal process;
• Fraud Prevention Agencies: Organisations involved in detecting and preventing financial crime or fraudulent account activity.

LottoGo implements documented technical and organisational measures to protect personal information from unauthorised access, disclosure, or misuse. Access to personal data is restricted to staff and systems with a verified operational need. Secure protocols are applied to data transmitted between your device and the platform. Authentication controls are in place to protect account access. These measures are reviewed and maintained in line with applicable UK data protection standards and the platform’s obligations as a licensed operator.

LottoGo retains personal information for as long as necessary to fulfil the purposes for which it was collected. Account data is held for the duration of the customer relationship and for a defined period after account closure, in line with legal obligations applicable to UK-licensed gambling operators. Under the UK Gambling Commission’s licence conditions and anti-money laundering regulations, transaction records and identity verification documents must be retained for a minimum of five years following the end of the business relationship. Data held solely for analytical or operational purposes is retained only as long as required.

As a user based in the United Kingdom, you hold specific rights regarding your personal information under UK data protection law. LottoGo is obligated to respect and facilitate these rights in accordance with its status as a licensed operator regulated by the UK Gambling Commission.

• Access: You may request a copy of the personal information LottoGo holds about you;
• Correction: You may ask for inaccurate or incomplete personal data to be corrected;
• Deletion: You may request erasure of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations;
• Restriction: You may ask LottoGo to limit the processing of your data in specific circumstances defined by UK data protection law;
• Objection: You may object to processing carried out on the basis of legitimate interests;
• Data Portability: You may request that data you have provided be transferred in a structured, commonly used format where processing is based on consent or contract;
• Consent Withdrawal: You may withdraw consent at any time for processing activities that rely on your consent, including direct marketing;
• Marketing Preferences: You may opt out of promotional communications at any point through your account settings or by contacting the support team.