Responsible Gaming at LottoGo

Safe casino play starts with a few straightforward habits. Set a budget before you start, and treat that amount as the cost of entertainment. Take regular breaks to maintain perspective. Never chase losses; each session should be independent. Keep gambling separate from your finances, relationships, and daily responsibilities. If gambling stops feeling like leisure, it is a signal to pause and reassess.

LottoGo provides account controls that help you manage your casino activity and stay within your personal limits. These tools are available through your account settings or by contacting customer support.

• Deposit Limits: Set a maximum amount you can deposit over a daily, weekly, or monthly period;
• Loss Limits: Cap the total amount you can lose within a defined timeframe;
• Session Time Limits: Restrict how long you can play in a single session;
• Reality Checks: Receive timed notifications reminding you how long your session has been active;
• Cooling-Off Periods: Temporarily suspend your account for a short, chosen period;
• Self-Exclusion: Block access to your account for an extended period;
• Account Closure: Permanently close your account on request.

You can access LottoGo’s responsible gaming controls directly through your account or by reaching out to customer support. The steps below outline how to activate the most common protections.

1. Log in to your account: Access your LottoGo account using your registered email and password.
2. Open Account Settings: Navigate to the responsible gaming or account control section within your profile.
3. Select a limit or restriction: Choose the control you wish to apply, such as a deposit limit, session limit, or cooling-off period, and enter your preferred value.
4. Confirm your selection: Review the details and confirm the change; most limits take effect immediately and reductions are applied without delay.
5. Contact support if needed: If you cannot locate a specific control or wish to request self-exclusion, contact the customer support team directly for assistance.

Identifying a change in your gambling behaviour at an early stage gives you the best opportunity to seek support and regain control. The following signs are commonly associated with problematic gambling and are intended for educational purposes only.

• Chasing losses by continuing to play in order to recover money already lost;
• Spending more than your planned budget on a regular basis;
• Difficulty stopping or reducing your gambling, even when you intend to;
• Hiding gambling activity from family members or close friends;
• Borrowing money or selling possessions to fund gambling;
• Gambling interfering with your work, studies, or personal relationships;
• Feeling anxious, irritable, or low in mood when not gambling.

Self-exclusion and account restrictions are designed to give you a firm boundary when you need a break from gambling. These options are available to all registered players and can be requested at any time.

• Cooling-Off Period: Temporarily suspend your account for a short, defined period; access is restored automatically when the period ends;
• Self-Exclusion: Exclude yourself from your LottoGo account for a minimum period; during this time your account cannot be accessed and marketing communications are suppressed;
• GamStop Registration: As a UK-licensed operator, LottoGo is registered with GamStop, the national self-exclusion scheme; registering with GamStop applies your exclusion across all participating UK-licensed gambling sites simultaneously;
• Account Closure: Request permanent closure of your account at any time through customer support.

Preventing access by anyone under the age of 18 is a fundamental obligation for any UK-licensed casino operator. LottoGo applies verified measures to ensure its platform remains age-restricted.

• Age Verification at Registration: All new players must confirm they are aged 18 or over before creating an account;
• Identity Verification: LottoGo uses third-party identity checks to verify the age and identity of players; additional documentation may be requested at any point;
• Gambling Commission Compliance: LottoGo holds a licence from the UK Gambling Commission, which requires strict adherence to age-verification standards;
• Parental Control Software: Parents and guardians can use independent filtering tools such as NetNanny or Gamban to restrict access to gambling sites on shared devices.

Confidential support is available free of charge if you are concerned about your own gambling or that of someone close to you. The organisations listed below are recognised services operating in the United Kingdom.

The LottoGo customer support team can assist with any responsible gaming request, including limit adjustments, account restrictions, and self-exclusion. Support agents are trained to handle these matters with discretion and without judgement.

• Live Chat: Available through your account for immediate assistance with account controls;
• Email Support: Submit a responsible gaming request in writing for a documented record of your request;
• Account Settings: Many controls, including deposit and session limits, can be adjusted directly within your account profile without the need to contact support.